FAQ
-
What exactly does a virtual lifestyle and personal concierge do?
A virtual lifestyle and personal concierge manages personal logistics on your behalf. This includes research, coordination, booking, and communication with service providers so you don’t have to handle the details yourself. The work is done remotely and designed to feel seamless and unobtrusive.
-
How do I get started?
To begin, submit a private inquiry through the contact form. This helps determine fit, scope, and availability. If aligned, next steps and onboarding details will be provided.
-
Is my information kept confidential?
Yes. Discretion and confidentiality are foundational to this service. All personal information, requests, and communications are handled with care and privacy.
-
What types of requests can I delegate?
Common requests include:
-Researching and sourcing personal services
-Booking appointments, reservations, and experiences
-Travel planning and coordination
-Vendor and third-party communication
-Acting as a communication intermediary
-Dating and relationship-related coordination
-Ongoing personal logistics support
If you’re unsure whether something fits, you’re welcome to ask.
-
Is this service virtual only?
Yes. All support is provided virtually. This allows for flexibility, efficiency, and location independence while maintaining a high level of discretion.
-
How does communication work?
Communication is primarily asynchronous (email or agreed-upon messaging platform). This minimizes interruptions and allows requests to be handled efficiently. Live calls are not required for ongoing support unless agreed upon in advance.
-
Do you offer hourly services?
No. Planet Lovebugs operates exclusively on a monthly retainer model. This ensures consistent availability, continuity, and a more seamless working relationship without tracking time or task limits.
-
What is the monthly investment?
Monthly retainers begin at $1,250 and vary based on the scope and complexity of support required. Pricing is discussed after an initial inquiry to ensure alignment.
-
How quickly are requests handled?
Response and completion times depend on the nature of the request. Most non-urgent requests are acknowledged within 24–48 hours. Urgent or time-sensitive needs should be communicated clearly at the time of request.
-
Is there a minimum commitment?
Yes. A minimum three-month commitment is required. Ongoing support works best when there is continuity and trust built over time.
-
Is this the same as a personal assistant?
Planet Lovebugs provides private, retainer-based virtual lifestyle and personal concierge support, which is similar in function to a personal assistant — but structured differently.
Rather than task-by-task execution or hourly support, this service is designed for individuals who want end-to-end coordination of personal logistics handled quietly, without ongoing oversight.
Clients typically use this support so they don’t have to manage, follow up on, or think about personal details themselves.
-
Do you have partnerships or collaborations with service providers?
No formal promotional partnerships.
Service providers are sourced based on the client’s preferences, location, standards, and needs. The focus is on discretion, fit, and quality — not pre-arranged collaborations.
-
Why is the service retainer-based instead of task-based?
Because the value of the service is relief and continuity, not individual tasks.
A retainer allows clients to have a single, trusted point of contact for personal logistics, without having to scope or manage each request separately.